AI receptionist for physiotherapists in Darwin.

Katie is designed to handle enquiries and bookings, not access or store patient health records. She collects essential contact and appointment details, then integrates directly into your existing clinic management software. This ensures all sensitive patient information remains securely within your AHPRA-compliant systems, adhering strictly to Australian Privacy Principles (APPs).

Katie is trained to capture the essence of a patient's reason for calling, such as "acute lower back pain" or "rehab for a knee injury". She triages these to ensure the patient is booked with the most appropriate physiotherapist or slot. Her role is to efficiently secure the appointment, not to provide medical advice, leaving clinical assessments to your team.

Yes, Katie is built for flexible integration. She can connect with most popular physiotherapy practice management systems to view real-time availability and directly schedule appointments. If your system isn't directly supported, we can often set up a custom integration or provide a solution for manual updates, ensuring a smooth workflow for your clinic.

Katie is programmed to recognise calls indicating an emergency. In such cases, she will advise the caller to immediately contact 000 for urgent medical assistance or their GP. Her primary function is to efficiently manage non-emergency appointment scheduling, ensuring your team isn't interrupted by calls outside your scope of immediate care.