AI receptionist for dental practices in Central Coast.

Katie operates under strict Australian Privacy Principles. She focuses on capturing essential booking details like patient name, contact, and reason for the call, without delving into clinical specifics. Any health information beyond basic triage is handled directly by your practice staff. This ensures compliance while streamlining your reception.

Absolutely. Katie is programmed to identify keywords and phrases indicating urgency, such as "knocked-out tooth" or "severe pain." For true emergencies, she can follow a specific protocol, like booking the earliest available emergency slot or relaying critical messages to an on-call dentist if required, ensuring prompt action.

Katie can send automated appointment reminders via SMS or email, significantly reducing no-shows. If a patient calls to reschedule, she can process this efficiently, finding new available slots and updating your calendar. This proactive approach minimises gaps in your schedule and keeps patient flow smooth.

During peak times, Katie acts as an additional, tireless receptionist. She can handle multiple calls simultaneously, booking appointments, answering common questions, and filtering non-urgent enquiries. This ensures no call goes unanswered when demand is highest, allowing your team to focus on patients in the chair.