AI receptionist for dental practices in Newcastle.

Katie is trained to recognise urgency. She will collect the patient’s contact details and the nature of their concern without asking clinical specifics. For critical cases, she can be configured to alert on-call staff directly, ensuring no urgent case is missed outside business hours and patients receive timely attention.

Katie operates independently, handling calls and relaying information. While she doesn't directly 'integrate' by sharing patient records with practice management software due to Australian Privacy Principles, she ensures all booking details are accurately captured. Your team can then easily input this into your existing system, streamlining your daily workflow.

Katie uses advanced AI voice technology designed to sound natural and empathetic. She understands various Australian accents and common dental terminology. Patients often don't realise they're speaking with AI. Her goal is to provide a seamless, professional experience, ensuring every caller feels heard and helped promptly, just like a human receptionist.

Katie collects essential administrative details like name, contact number, and the reason for the call (e.g., 'check-up', 'toothache', 'cleaning'). She is programmed not to capture sensitive clinical details, adhering strictly to Australian privacy guidelines. This ensures your practice maintains full control over patient health information, focusing on secure and compliant data handling.