AI receptionist for law firms in Geelong.

Katie is designed with robust privacy protocols. She collects only essential contact and triage information to schedule appointments, never records sensitive client details or conversations, and does not store legal advice. All data handling complies with Australian privacy standards, ensuring solicitor-client confidentiality is maintained throughout the initial contact.

Absolutely. While Katie doesn't perform the actual conflict check, she is programmed to gather necessary information from the caller, such as all parties involved in their matter. This data is then immediately available to your firm, enabling your team to conduct thorough conflict checks internally before finalising any new client brief or initial consultation.

Katie excels at triaging. For truly urgent calls, such as those related to a client in custody or a pressing court matter, she can be configured to alert a designated solicitor directly via SMS or email, based on your firm's protocols. For most new enquiries, she efficiently books a future appointment, capturing the opportunity without disrupting your team after hours.

No, Katie is strictly an administrative AI voice receptionist. Her role is to professionally answer calls, understand the general nature of the enquiry, and efficiently book appointments with your solicitors. She is explicitly programmed not to offer any legal advice or interpretation, always directing callers to speak with a qualified solicitor for specific legal guidance.