AI receptionist for law firms in Melbourne.

Katie is designed to capture contact information and triage enquiries without delving into sensitive case specifics. She never records legal advice. All data is handled with strict security protocols, ensuring client information is protected in line with professional obligations, acting purely as an initial intake point to schedule appointments for your team.

Katie can gather essential information for conflict checking, such as names of all parties involved in the enquiry. This data is then passed to your firm for manual review by a legal professional before any formal consultation is confirmed. She will not perform the actual conflict check herself, adhering strictly to her role as a virtual receptionist.

For urgent matters like family law or criminal defence, Katie identifies the caller's need and prioritises their message. She captures critical contact details and a brief, non-confidential summary, then alerts your designated team member immediately, allowing them to follow up promptly even if it's outside standard business hours.

Katie is programmed to understand the typical flow of legal enquiries, including the after-hours urgency common in Melbourne, especially during peak periods for incidents or family matters. She provides a professional, empathetic first point of contact that aligns with the expectations of clients seeking legal assistance across the city.