AI receptionist for law firms in Townsville.
Law firms across Townsville know the pressure of missed new-matter calls. Every unanswered enquiry, especially outside standard office hours or during peak periods, is a potential fee-earning brief walking out the door. Whether it's urgent family law matters from Kirwan or criminal defence enquiries from North Ward, clients expect a prompt response. Losing these critical initial conversations means losing significant revenue, impacting your firm's growth and ability to serve the Townsville community effectively. Katie provides that essential, immediate connection, ensuring no potential client feels ignored.
The local problem
Why Townsville law firms are bleeding leads.
Townsville's unique climate and economic drivers significantly influence legal demand. The intense wet season, from December to April, often sees a surge in accident-related and property damage claims, generating urgent after-hours calls. Furthermore, the presence of major defence bases like Lavarack Barracks and RAAF Base Townsville means a steady flow of enquiries, many coming in late evenings or on weekends, requiring immediate attention. Katie helps firms across Aitkenvale, Douglas, and Burdell capture these critical out-of-hours opportunities.
How Katie handles it
Three Townsville calls Katie books for law firms.
It's 8:30 PM on a Saturday. A resident from Hyde Park just had a minor car accident and needs urgent legal advice regarding insurance. Their call goes to your firm, but your office is closed. Katie answers, takes down the details of the incident, confirms the type of legal matter, and books them for a first consultation at 9 AM Monday, securing a new client who would otherwise have called a competitor.
After-hours criminal matter
Captures matter type, urgency, escalates to on-call solicitor.
On-call solicitor paged with full context.
Conveyancing enquiry
Captures property address, contract date, books an initial consult.
Conveyancing matter routed.
Family law initial enquiry
Captures matter type, urgency, books a discreet consult.
Sensitive matter booked with care.
Pricing
Less than the cost of one missed job.
Solo operators and small trades.
- 1 voice assistant
- Up to 200 minutes/mo
- Lead capture + transcript
- Email lead notifications
- 1 outbound webhook integration
Service businesses with multiple trucks or staff.
- 3 voice assistants
- Up to 800 minutes/mo
- Custom voice + system prompt
- QuoteMate / Jobber / HubSpot push
- Call recording + summary
- Priority email support
Multi-location, franchises, white-label.
- Unlimited assistants
- Volume pricing
- Custom integrations
- Dedicated number pool
- SLA + onboarding
FAQ
Law firms in Townsville: common questions
How does Katie handle solicitor-client confidentiality for Townsville firms?+
Katie is designed with strict privacy protocols. She securely collects essential contact information and basic matter types without delving into sensitive details, ensuring compliance with confidentiality requirements. All data is managed in accordance with Australian privacy laws, maintaining the integrity of the solicitor-client relationship from the very first contact.
Can Katie assist with conflict-checking before a lawyer speaks to a client?+
Yes, Katie can collect enough preliminary information to allow your team to perform initial conflict checks before a lawyer engages directly. She asks targeted questions to identify parties involved and the general nature of the query, aiding your firm's compliance with professional conduct rules from the outset.
Will Katie provide legal advice to callers enquiring about matters in Townsville?+
Absolutely not. Katie is strictly an administrative assistant. Her role is to triage calls, gather necessary contact details, and book appointments. She is programmed to never offer legal opinions or advice, ensuring your firm maintains full professional responsibility and adheres to regulatory guidelines.
How does Katie integrate with our existing phone system using the (07) Townsville area code?+
Katie integrates seamlessly. We can port your existing (07) Townsville number or provide a new one. Call forwarding can be set up to route calls to Katie outside business hours or when your lines are busy, ensuring a local presence and uninterrupted service for your clients.
Other QLD cities
Other services in Townsville
Setup & pricing
Hear Katie book a Townsville law firm job.
Talk to her above, then book a 20-minute setup call to wire her into your 07 number.
Book a setup call