AI receptionist for locksmiths in Wollongong.

Katie is programmed to follow your exact scripting for ID verification, crucial for locksmiths operating under NSW security industry regulations. She'll confirm the caller's identity and record necessary details before confirming a booking, just as your staff would. This ensures every job starts compliant and professional.

You set Katie's service boundaries. If a caller is from, say, far south of Kiama or beyond the Northern Illawarra, she can politely inform them you don't service that specific area. Alternatively, she can gather details and forward the lead to you, allowing you to decide whether to take the job or refer it on.

Absolutely. Katie is designed to manage high call volumes precisely when you're busiest – late nights, weekends, and public holidays, which are peak times for Wollongong lockouts. She'll answer every call instantly, qualify the urgency, and book the job into your schedule, ensuring no high-value emergency is ever missed.

Katie is trained on your specific call scripts. She'll ask qualifying questions to quickly identify the nature of the call. For urgent lockouts, she prioritises immediate action, gathering essential information and confirming response times or scheduling for the earliest available slot. For general enquiries, she can direct them to your website or business hours.