AI receptionist for physiotherapists in Melbourne.

Katie is designed with Australian Privacy Principles (APPs) in mind. She securely handles booking details but does not store clinical notes or sensitive health records. Her role focuses strictly on appointment management and basic triage, ensuring your clinic maintains full compliance with AHPRA's professional standards for data protection and patient confidentiality without storing actual health information.

Yes, Katie's AI is specifically trained to recognise keywords indicating acute needs, such as 'sprained ankle', 'sudden back pain', or 'recent injury'. She prioritises these calls, offering the earliest available appointments based on your clinic's scheduling rules, ensuring patients with urgent conditions in Melbourne get timely access to care.

Katie's role is precise: efficient triage and booking. For complex clinical advice, detailed medical questions, or emergencies, she's programmed to direct patients appropriately. This might involve advising them to contact your Melbourne clinic during business hours for a direct consultation with a physiotherapist or, for critical issues, to seek immediate medical attention from other healthcare providers.

Getting Katie operational in your Melbourne clinic is a streamlined process. Integration with most common physiotherapy practice management software is quick and efficient. Most clinics can expect Katie to be answering calls, managing bookings, and supporting your team within a few days of initial setup, with minimal disruption to your existing workflow and patient service.