AI receptionist for physiotherapists in Geelong.

Katie is designed to comply with Australian Privacy Principles (APPs). She handles only the essential details required for booking and triage. She never records or stores sensitive clinical information, ensuring your clinic remains compliant with AHPRA's professional standards and national health-record handling guidelines.

Yes, Katie is specifically trained to understand common physiotherapy-related questions and triage calls effectively. She can identify booking requests, gather necessary patient details, and schedule appointments directly into your calendar. For complex clinical questions, she can direct patients to appropriate resources or relay messages for your team.

Katie is programmed to recognise when human intervention is necessary. She can seamlessly transfer calls during business hours to a designated staff member or take a detailed message for your team to follow up. This ensures critical patient needs are always addressed, maintaining a high standard of patient care.

Absolutely not. Katie features a natural, friendly Australian accent, designed to sound like a professional local receptionist. Her conversational AI ensures smooth, human-like interactions, making patients feel understood and valued, rather than speaking to an automated system. She integrates seamlessly into your clinic's patient experience.