AI receptionist for physiotherapists in Sunshine Coast.

Katie is designed to strictly adhere to Australian Privacy Principles (APPs). She only collects essential booking information, like name, contact, and reason for visit, which is then securely integrated into your practice management system. No medical advice is given, ensuring compliance with AHPRA guidelines and protecting sensitive patient data throughout the process.

Yes, Katie is programmed to identify urgent acute presentations through specific keywords and patient responses. She prioritises these bookings, securing the earliest available appointment for immediate care. For routine follow-ups or less urgent inquiries, she guides patients to appropriate slots, ensuring your schedule optimises both emergency and planned appointments effectively.

Katie handles the booking process efficiently, confirming all details. If a patient expresses a need for further human interaction or has specific medical questions beyond booking, Katie can politely explain that direct medical advice is outside her scope and provide clear instructions for contacting your clinic during business hours, or redirect to an emergency service if appropriate.

Absolutely. Katie uses a natural, friendly Australian accent, designed to be indistinguishable from a human receptionist. Sunshine Coast patients will experience a smooth, professional, and locally-familiar voice, ensuring a positive first impression and clear communication without any robotic intonations or language barriers. She sounds like one of your team.