AI receptionist for physiotherapists in Wollongong.

Katie is designed to strictly adhere to Australian Privacy Principles (APPs). She collects only essential booking and triage information, which is then securely integrated with your existing practice management system. She does not store detailed health records or engage in clinical advice, ensuring compliance with AHPRA professional standards for patient data handling.

Absolutely. Katie is available 24/7, meaning no call goes unanswered, regardless of the time. Whether it’s a tradie from Port Kembla with a sore back after a long day or a tourist in Kiama needing urgent attention, Katie can triage their needs and book them into your next available slot, turning missed calls into confirmed bookings.

Katie significantly frees up your reception team. She handles routine booking calls, freeing your staff to focus on in-person patients and more complex administrative tasks. For example, she can manage the peak Monday morning rush, ensuring your team isn't overwhelmed and every new patient inquiry is captured efficiently.

Katie is trained to gather key information about the patient's presentation and urgency. She can ask relevant questions to determine if it's an acute injury requiring immediate attention or a less urgent follow-up. While she books the appointment, your clinical team remains responsible for the full assessment and diagnosis upon the patient's arrival.