AI receptionist for physiotherapists in Newcastle.

Katie operates within Australian Privacy Principles (APPs), handling patient information securely for booking purposes only. She doesn't store sensitive health records. Her role is strictly to gather contact details and book appointments, adhering to the AHPRA's professional boundaries by not offering medical advice or triage beyond basic appointment scheduling.

Katie is designed to integrate seamlessly with most popular clinic management systems used by physiotherapists, including many common Australian platforms. She can access your schedule to book appointments directly, ensuring real-time updates and preventing double bookings. We'll work with you during setup to ensure a smooth connection to your specific software.

For complex clinical questions, Katie is programmed to identify these and politely inform the patient that their query requires a conversation with a qualified physiotherapist. She will then offer to take a message for your team or book a callback at your clinic's discretion, ensuring no critical medical advice is given incorrectly.

Absolutely. Katie is fully capable of handling cancellations and rescheduling requests efficiently. Patients can communicate their needs, and Katie will update your calendar accordingly, freeing up your team's time. This ensures your availability is always current, allowing other patients to fill vacant slots quickly, minimising lost revenue.