AI receptionist for dental practices in Geelong.

Katie is designed with Australian Privacy Principles in mind. She collects only essential booking information necessary for scheduling, such as name and contact details, and initial triage reason. She does not capture clinical details or sensitive health information beyond what's needed to secure an appropriate appointment, ensuring your practice remains compliant with all regulatory requirements.

Katie excels at initial patient contact, qualifying enquiries, and booking appointments. For highly specific clinical questions or complex patient histories, Katie will politely advise the caller to speak directly with your dental team during practice hours. She can also provide pre-approved information as defined by your practice, like guidance on common issues.

Absolutely. Katie is adept at handling appointment modifications. If a patient from Highton needs to reschedule their check-up or a Waurn Ponds resident cancels their booking, Katie can process these changes efficiently within your defined parameters. This frees up your front desk to focus on in-person patient care and more complex administrative tasks, improving workflow.

Katie's advanced AI is trained on a wide range of Australian accents and conversational styles, ensuring clear and natural communication. She's designed to be user-friendly for all patients, regardless of their tech familiarity, making booking accessible for everyone in the Geelong community, from older residents to new families in Armstrong Creek.